Key Highlights at a Glance
Hagzy collects certain information in order to provide you with its services. This information falls into two categories โ what you provide directly, and what is collected automatically as you use the platform.
Information You Provide Directly
- Identity Information: Full name, date of birth, national ID number (for KYC verification)
- Contact Information: Email address, mobile number
- Payment Information: Mobile banking number, bank account details (for transaction verification)
- Profile Information: Username, preferred language, optional profile picture
- Verification Documents: NID card or passport photo, selfie (for KYC process only)
Automatically collected information
- IP address & approximate location
- Device type, operating system & browser
- Login time, session duration & navigation history
- Game history, betting patterns & transaction logs
Hagzy never stores your full payment card number, PIN, or payment app password. This sensitive information is deleted once the transaction has been processed.
Hagzy collects your information through several methods, each transparent and based on your consent.
| Source of Collection | What Information Is Available | Purpose |
|---|---|---|
| Registration Form | Name, email, phone, date of birth | Account Creation |
| KYC Process | NID, passport, selfie | Identity Verification |
| Payment Gateway | Transaction ID, account number | Financial Verification |
| Browser Cookies | Session data, preferences | Experience Improvement |
| Game Server Logs | Game history, betting data | Dispute Resolution |
| Support Chat | Conversation Records | Quality Assurance |
Hagzy uses your information only for specific purposes โ as detailed below. Your data is never used for anything unnecessary.
Primary Use
- Service delivery: Account management, transaction processing, and ensuring game access
- Identity Verification: To comply with KYC regulations and prevent fraud
- Security Guaranteed: Detecting suspicious activity and keeping your account secure
- Customer support: Resolving your complaints and inquiries
- Legal Obligation: Meeting the requirements of licensing authorities and financial regulators
Functional Use (based on your consent)
- Recommending games based on your preferences
- Sending you relevant bonuses and offers (via email or SMS)
- User behavior analysis to improve the platform experience
To stop marketing communications, click the "Unsubscribe" link at the bottom of any email, or contact Hagzy support directly.
Hagzy never sells your data. However, certain information may be shared with trusted third parties as necessary to operate our services.
- Payment processor: bKash, Nagad, Upay โ information required to complete transactions
- KYC Service Provider: Contracted third parties for identity verification
- Game Software Provider: Minimum data required to operate the games
- Cloud Services: For secure data storage and processing
- Legal Authorities: In response to court orders or regulatory authority requests
Hagzy has a Data Processing Agreement (DPA) in place with each third party, ensuring they uphold the same privacy standards we do.
Hagzy never sells or rents your information to advertisers or data brokers โ that is our firm policy.
Hagzy uses industry-standard security technology to keep your data safe.
Technical Security
- Across all data transfers TLS 1.3 Encryption (HTTPS)
- In the database AES-256 Encryption Saved with
- Password bcrypt Hashing Stored securely โ no unauthorized access
- Third-party audits every quarter Security Audit
- 24/7 server monitoring and unusual activity detection
- Backups across multiple geographically distributed data centers
Data Retention Period
Certain data must be retained for legally required periods. Financial transaction records are typically kept for up to 5 years after account closure. Game history is retained for up to 3 years. Marketing data is deleted as promptly as possible upon your request.
Hagzy's website and app use cookies โ small text files stored on your device that are read on subsequent visits.
| Cookie Type | Purpose | Validity | Can it be turned off? |
|---|---|---|---|
| Session Cookies | Keeping you logged in | When the Browser Is Closed | |
| Preference Cookies | Remembering Language & Theme Preferences | 1 Year | |
| Analytics Cookies | Page Usage Monitoring | 6 Months | |
| Security Cookies | Fraud detection | 30 days |
You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the platform's functionality.
You have clear rights over your own data. Hagzy respects those rights and aims to respond to all requests within 30 days.
To find out what data Hagzy holds about you, submit a written request. A full copy of your data will be provided within 30 days.
If any of your information is incorrect, you can have it corrected โ either through your dashboard or by contacting our support team.
You may request account closure and deletion of your data โ however, certain information may need to be retained due to legal obligations.
You have the right to download your data in a machine-readable format (JSON or CSV).
You can request that we stop using your information for marketing or analytical purposes.
If a dispute with Hagzy cannot be resolved directly, you may file a complaint with the relevant data protection authority.
Hagzy's services are intended exclusively for users aged 18 and above. We do not knowingly collect personal information from minors.
Providing a date of birth at registration is mandatory, and age is verified through the KYC process. If an underage account is identified, it is immediately suspended and all associated data is permanently deleted.
If you believe a minor is using Hagzy, please notify us immediately at [email protected].
If you have any questions or concerns about this Privacy Policy, please get in touch using the contact details below:
- Email: [email protected]
- General Support: [email protected]
- Live chat: Available 24/7 on the platform โ chat with us in Bengali
Policy Changes
This Privacy Policy may be updated from time to time. For significant changes, you will be notified at your registered email address at least 14 days in advance. The date of the latest update is shown at the top of the page. Continued use of the platform after any changes constitutes acceptance of the updated policy.
Why Hagzy Can Be Trusted with Your Data
We don't just talk privacy โ we practice it
Hagzy follows GDPR principles โ and while it is a European regulation, we voluntarily adopt it as the world's highest standard for privacy protection.
You can enable two-step login on your account via SMS or an authenticator app. Even if your password is compromised, your account stays protected.
Hagzy has a dedicated Data Protection Officer (DPO) whose sole responsibility is ensuring our privacy policy is fully upheld.
Penetration testing by third-party cybersecurity experts is conducted twice a year. Any vulnerabilities identified are remediated within 72 hours.
Hagzy never sells your information to advertisers or data brokers. If you believe this policy has been violated, please let us know.
Hagzy responds within 30 days to requests to view, correct, or delete your data. For urgent matters, immediate assistance is available via live chat.
Frequently Asked Questions
Answers to Common Questions About Security & the App
Your data is safe with Hagzy โ join with confidence
Hagzy is with you every step of the way โ international security standards, Bengali-language support, and a fully transparent privacy policy.
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